TERMS & CONDITIONS

Headlight Hero’s

Effective Date: October 29, 2026
Website: https://headlightheros.com

1. Acceptance of Terms

Welcome to Headlight Hero’s. These Terms & Conditions govern your access to and use of our website, online booking system, and mobile headlight restoration services.

By accessing our website, requesting a quote, scheduling an appointment, or purchasing our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these terms, please discontinue using our website and services.

2. About Headlight Hero’s

Headlight Hero’s is a Houston, Texas-based mobile headlight restoration company providing professional restoration services for cars, trucks, SUVs, motorcycles, commercial vehicles, and other qualifying vehicles.

Our services include:

Professional headlight cleaning and preparation.
Oxidation and yellowing removal.
Multi-stage wet sanding.
Professional polishing and buffing.
UV-resistant protective coating applications.
Final inspection of restored headlights.

Our mobile technicians provide services at approved residential, commercial, workplace, and other agreed-upon locations.

3. Service Appointments and Online Booking

Customers may schedule appointments through our online booking system at:

https://headlightheros.com/service-booking/

When scheduling an appointment, customers agree to provide accurate information, including:

Full name and contact information.
Vehicle make, model, and year.
Service location and address.
Preferred appointment date and time.
Any relevant information concerning the condition of the headlights.

Submitting a booking request does not necessarily guarantee an appointment until it has been confirmed by Headlight Hero’s.

Headlight Hero’s reserves the right to contact customers to verify appointment details, service availability, and vehicle eligibility.

4. Customer Responsibilities

Customers are responsible for ensuring that:

The vehicle is accessible at the scheduled appointment time.
The vehicle is parked in a suitable location for restoration.
The technician has adequate working space around the headlights.
The service location permits the performance of mobile automotive services.
Any required property-owner or management permissions have been obtained.
Accurate information regarding existing headlight damage is provided before service.

Headlight Hero’s reserves the right to postpone or decline service if the vehicle or service location presents unsafe or unsuitable working conditions.

5. Pricing and Payment

All service prices will be communicated through our website, booking system, written estimate, or direct customer communication.

Customers agree to pay the applicable service charges, taxes, and any disclosed additional fees associated with their appointment.

Additional charges may apply for mobile service outside our standard service area, specialty vehicles, or services requiring additional work beyond the original booking.

Any additional work or charges will be communicated to the customer for approval before proceeding.

Payment must be completed according to the payment arrangements established at the time of booking or service.

6. Cancellation and Rescheduling Policy

Headlight Hero’s understands that schedules can change.

Customers who need to cancel or reschedule an appointment should provide at least 24 hours’ notice whenever possible.

Customers may contact us by phone or email to request appointment changes.

We reserve the right to reschedule appointments due to severe weather, unsafe working conditions, equipment issues, scheduling conflicts, or circumstances beyond our reasonable control.

If Headlight Hero’s must cancel or reschedule an appointment, we will make reasonable efforts to notify the customer and arrange another suitable appointment.

Any applicable deposit or cancellation terms will be disclosed at the time of booking.

7. Mobile Service Area and Travel Fees

Headlight Hero’s primarily serves Houston, Texas, and surrounding communities.

Service availability depends on location, scheduling, and travel requirements.

Appointments outside our standard mobile service area may be subject to additional travel fees.

Customers will be informed of applicable travel charges before their appointment is confirmed.

8. Headlight Restoration Results and Limitations

Headlight restoration is designed to improve the appearance and clarity of oxidized, cloudy, yellowed, and deteriorated plastic headlight lenses.

However, results may vary depending on the original condition and construction of each headlight.

Certain conditions may limit the effectiveness of restoration, including:

Deep scratches, cracks, or physical damage.
Internal condensation or moisture.
Internal lens deterioration.
Damage to internal reflectors or lighting components.
Severe plastic degradation.
Previous improper repairs or coatings.
Damage that extends beyond the exterior lens surface.

Headlight Hero’s does not guarantee that every headlight can be restored to factory-new condition.

In certain situations, replacement of the headlight assembly may be necessary.

Customers acknowledge that restoration is a cosmetic and exterior lens treatment and does not repair internal electrical, mechanical, or structural headlight problems.

9. Warranty and Service Protection

Any warranty or service guarantee offered by Headlight Hero’s will be governed by its separately published or provided written warranty terms.

Unless expressly provided in a separate written agreement, customers should not interpret general service descriptions, advertisements, or website statements as an unconditional guarantee of a particular restoration result or duration.

Warranty coverage, if applicable, may depend on the original condition of the headlights, workmanship, product application, maintenance, and environmental exposure.

Customers are responsible for following any aftercare instructions provided following service.

10. Vehicle Condition and Pre-Existing Damage

Customers acknowledge that headlights may have existing damage or deterioration before restoration begins.

Headlight Hero’s may document the condition of the headlights before and after service through photographs or other inspection methods.

We are not responsible for pre-existing defects, cracks, scratches, internal damage, defective components, or deterioration unrelated to our workmanship.

If additional damage or conditions are discovered during service, the technician may pause work and discuss available options with the customer.

11. Safety and Visibility Disclaimer

Headlight restoration is intended to improve exterior lens clarity and appearance.

Although clearer headlights may improve light transmission, Headlight Hero’s does not guarantee a specific improvement in nighttime visibility, driving performance, or road safety.

Actual lighting performance depends on several factors, including:

Headlight bulb condition and brightness.
Headlight alignment.
Internal reflector condition.
Electrical system performance.
Lens condition and construction.
Weather and road conditions.

Our services are not a substitute for required vehicle inspections, headlight replacement, mechanical repairs, or professional automotive diagnostics.

Customers remain responsible for ensuring their vehicles meet applicable safety and equipment requirements.

12. Website Use and Acceptable Conduct

Visitors agree to use the Headlight Hero’s website for lawful purposes only.

You agree not to:

Submit false, misleading, or fraudulent information.
Attempt unauthorized access to website systems.
Interfere with website functionality or security.
Use automated systems to disrupt or abuse website services.
Copy, reproduce, or distribute website content without authorization.
Use our website for unlawful or prohibited activities.

Headlight Hero’s reserves the right to restrict access to website features when misuse or unauthorized activity is identified.

13. Intellectual Property Rights

All website content, branding, logos, graphics, photographs, written materials, service descriptions, and other original materials displayed on headlightheros.com are the property of Headlight Hero’s or their respective owners.

These materials may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

Unauthorized use of our branding, logo, photographs, or copyrighted materials is prohibited.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment processors, scheduling platforms, or other external services.

These third-party services operate independently of Headlight Hero’s.

We are not responsible for the content, privacy practices, security, availability, or policies of external websites.

Customers should review the applicable terms and privacy policies of any third-party services they use.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Headlight Hero’s shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

Our services are limited to the agreed-upon headlight restoration work. We do not assume responsibility for unrelated vehicle conditions, mechanical defects, electrical problems, or pre-existing damage.

16. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Headlight Hero’s, its owners, employees, representatives, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from the customer’s unlawful conduct, misuse of our website, or violation of these Terms & Conditions.

This provision does not apply to claims arising from our own negligence, willful misconduct, or other liability that cannot legally be waived.

17. Privacy and Customer Information

Headlight Hero’s respects the privacy of its customers.

Information submitted through our website, booking forms, and customer communications may be used to:

Schedule and manage service appointments.
Communicate appointment confirmations and updates.
Respond to customer inquiries.
Provide requested services.
Process payments.
Improve our website and customer experience.
Meet applicable legal and business obligations.

Personal information will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy for additional information regarding the collection, use, and protection of customer information.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Any legal proceedings arising from these Terms & Conditions shall be brought in a court of competent jurisdiction in Texas, subject to applicable law.

19. Changes to These Terms & Conditions

Headlight Hero’s reserves the right to update, modify, or revise these Terms & Conditions at any time.

Changes will become effective when posted on our website.

The Effective Date displayed at the beginning of this page indicates when the terms were most recently updated.

Customers are encouraged to review this page periodically to remain informed of any changes.

20. Contact Information

If you have questions regarding these Terms & Conditions, our services, or an existing appointment, please contact us.